Frequently Asked Questions
Everything you need to know about our products, shipping, and care. Can't find your answer? We're here to help.
Orders & Shipping
How long does delivery take?
Orders are processed within 24 hours and typically arrive within 2–5 business days nationwide.
Do you offer Cash on Delivery?
Yes — Cash on Delivery is available nationwide. Simply select COD at checkout and pay when your order arrives.
Can I track my order?
Yes. Once your order ships you'll receive a tracking number by email or message. You can also use the Track Your Order link in the footer.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery on unused items in their original packaging. Visit our Returns & Exchanges page to start a return.
How do I exchange an item?
Contact our support team with your order number and the item you'd like instead. We'll arrange the exchange as soon as we receive your original item.
Products & Care
Are your products food-safe and non-toxic?
Absolutely. All Premias products are BPA-free, non-toxic, and made from food-safe materials — carefully selected and built to last.
Are kitchen electronic reliable?
Yes, every kitchen gadget available on Premias is reliable and have good quality.
Is the cookware compatible with induction stovetops?
Yes — our premium cookware works on all stovetops, including induction, gas, electric, and ceramic.
Payments
What payment methods do you accept?
We accept Visa, Mastercard and Cash on Delivery. All online transactions are securely encrypted.