Privacy Policy
How Premias collects, uses, and protects your information.
At Premias ("we," "us," or "our"), your trust matters to us as much as the quality of the kitchen essentials we make. This Privacy Policy explains what information we collect when you visit or shop at premias.shop, how we use it, and the choices you have. By using our website, you agree to the practices described below.
1. Information We Collect
We collect information in a few different ways:
- Information you give us: name, email address, phone number, shipping and billing address, and payment details when you place an order, create an account, or contact us.
- Automatically collected information: device type, browser, IP address, pages viewed, and how you interact with our site, gathered through cookies and similar technologies.
- Information from third parties: such as payment processors or shipping partners, limited to what's needed to complete and deliver your order.
2. How We Use Your Information
We use the information we collect to:
- Process, ship, and manage your orders and returns.
- Communicate with you about your order, account, or customer support requests.
- Send marketing updates, offers, and new arrivals — only if you've opted in.
- Improve our website, products, and overall shopping experience.
- Detect and prevent fraud or misuse of our services.
- Comply with legal obligations where required.
4. Sharing Your Information
We do not sell your personal information. We only share it with:
- Service providers who help us run our business — payment processors, courier and delivery partners, and hosting or analytics providers — solely to perform their services for us.
- Legal authorities when required by law, to protect our rights, or to prevent fraud or harm.
- Business transfers in the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
We never share your payment details directly — those are processed securely by our trusted payment gateway partners and are not stored on our servers.
5. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal requirements.
- Opt out of marketing emails at any time using the unsubscribe link in our emails.
To exercise any of these rights, reach out to us using the contact details below.
7. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy — such as completing an order, complying with legal, tax, or accounting requirements, or resolving disputes.
8. Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please visit our Contact Us page.