Warranty & Exchange Policy
We stand behind the quality of every piece we make. Here's exactly how we handle issues if something isn't right.
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How An Exchange Works
Contact Us
Reach out within 7 days of delivery with your order number and a photo of the issue.
Pack The Item
Repack the product in its original box or similar packaging, in the condition you received it.
Send It Back
Ship the parcel to the return address we provide. Keep your courier receipt until the exchange is complete.
Receive Your Replacement
Once we receive and inspect the returned item, we dispatch your replacement right away.
Warranty FAQs
Can I exchange my item?
Yes. Our policy covers exchanges. If your item qualifies, we replace it with a new one at no extra cost rather than issuing money back.
Who pays for return shipping?
For items that are damaged or defective on arrival, we cover the return shipping cost. Reach out to our support team first and they'll confirm the process with you.
How long does an exchange take?
Once we receive your returned parcel and confirm the issue, your replacement is shipped within 24 hours.
What if I no longer have the original packaging?
Contact our support team — we'll advise on how to pack the item safely so it isn't damaged further in transit.
Need to start an exchange?
Message our support team with your order number and a photo of the issue.