Premias Promise

Returns & Exchange Policy

Ordered something that isn't quite right? Send it back within 7 days and swap it for the product you'll love. Simple, fast, hassle-free.

✓ Easy Exchange ✓ Nationwide Pickup Support

How It Works

Within 7 days of delivery, WhatsApp us at «+92 3367894242» with your order number, reason, and a photo of the product.

Pack the item in its original packaging and send it to the return address we share with you.

Once we inspect the item, your replacement ships out tracking number straight to your phone.

✓

Requested within 7 days of delivery
Product is unused & in original condition
Original packaging, tags & accessories included
You have your order number
Item arrived damaged, defective, or wrong — reported within 48 hours with photos

Report within 48 hours with photos or a short video.We will inspect the item and replacement will be sent to you within 24 hours.

Damaged/wrong item → we pay. Change of mind → you cover return shipping, we cover delivery of your new item.

Swapping for something pricier? Just pay the difference. Cheaper? The balance shall be given to you within 24 hours.

Same policy for every payment method — exchanges whether you paid by COD, card, or bank transfer.

Our support team is available 24/7 — before, during, and after your exchange. We've got you.

Send us your order number — we'll handle the rest.